Terms and Conditions

Easternise aims to bring its customers authentic health and food products. When using Easternise’s services, online or by through other routes, specific terms and conditions will be applicable to your custom. As you make your Easternise journey, you should be well informed of these terms and conditions before placing your order. These terms and conditions apply to all goods ordered via the Easternise platform on the internet or by other means e.g. phone. At all times, Easternise reserves full rights to vary these terms and conditions.


general online terms and conditions

  • use of website
  • availability
  • pricing, description and product information
  • placing an order and order acceptance
  • payment
  • delivery
  • cancellations and returns
  • refunds and exchanges
  • promotions and discounts
  • website changes and updates
  • intellectual property and copyright
  • limitations
  • indemnity
  • governing laws
  • company details


use of the website

Users making a purchase of any Easternise services found on: www.easternise.com or www.easternise.co.uk), must be over eighteen years of age. The details provided by you during registration and all other must be correct and complete. It is the sole responsibility of the user to ensure such details are correct. We must be informed immediately of any changes to the information that you provided when registering. This can be done, simply by updating your personal details. You must ensure that you give us your real name, phone number, home address, email address and any other details that we request to process your order.

Easternise reserves full rights to decline any customers registration and suspend an existing customer’s account at any time and at our sole discretion. We have full and absolute discretion, to terminate user access to all or part Easternise services with or without notice. In our absolute discretion, Easternise reserves the right to discontinue the website or and all and every parts of the Easternsie services, with or without notification.


Goods and services provided by Easternise are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Easternise’s acknowledgement of order acceptance via the web or email is not a guarantee of delivery of the service or product purchased. If we Easternise are unable to deliver the goods which you have offered to purchase, we will let you know as soon as possible and a full refund will be given when the service or product cannot be delivered. Sale items may be at particularly higher risk of being sent incomplete if they are out of stock. Refunds will be made to the purchasers account and notifications provided on refunding when available.

pricing, description and product information

Purchasing price for the product or service being purchased on Easternise, including delivery charges are provided during the time of purchase. In the event of an error, where products or services are mispriced: we will inform you as soon as possible after receiving your order and re-offer the product to you at the corrected price, including the option of cancellation. If, for whatever reason, Easternise is not able to contact you, your order will be cancelled. Prices of Easternise’s products and services displayed on the website represent the cost of porducts and services sold by Easternise via its website.  If the same product or services are available via another stockist different prices may apply. All pricing shown on Easternise are in GBP (£) sterling and include VAT where applicable. Easternise will do what it can, within reasonable power and care, to provide all descriptions, details and prices of its products as accurately as possibly during that specific time. By using Easternise’s services and products, you agree that  information appearing on this website can change at any time and may not always reflect the exact position, pricing, content  and information accuracy at the moment you place an order. You should also be aware that the appearance, colour and other aesthetic viewing properties of products may differ slightly from how they appear on your screen and Easternise can in no way guarantee that your monitor, laptop, mobile phone or other screen accessing Easternise’s website accurately reflect the colour of the product on delivery. All measurements and sizes provided by Easternise are approximations, although Easternise will make every effort, within a reasonable context, to be as accurate as possible.

placing an order and order acceptance

Acknowledgement of orders and email with regards to this, including parameters such as order number represent Easternise’s acceptance of your order.  Contractual agreement between you and Easternise only takes place when the product or service has been dispatched to for the product or service you originally ordered, unless Easternise notify you that your order has been rejected, or you have cancelled it.  Easternise’s delivery services will aim to make reasonable effort to contact you to make delivery, if they are unable to do so, your order will be cancelled and payment refunded to your card.


Easternise takes payment from your card on receipt of your order as soon as your credit card details have been confirmed and stock is available. Payment must be made with a valid credit or debit card acceptable to Easternise. The address to which the payment card is registered must be the same as your billing address. The user can register new payment cards at any time, but the card associated with a given order cannot be changed once you have checked out. Easternise ensures that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. Easternise will do what it can within reasonable operability to avoid fraudulent use of your payment card and details, however, by accepting terms and conditions you agree to taking on associated risks. If Easternise performs payment card checks, personal information provided by you will be disclosed to a registered credit reference agency which may keep a record of that information. This process it essential for confirming your identity; a credit check is not performed and your credit rating will be unaffected.


On completion of payment and processing your order in full for the products and services selected, Easternise product and services will be exchanged to you once delivered you either directly, or by leaving it in a safe place or with a neighbour. When an item(s) has been delivered, the associated risk of damage to, loss, theft, or any other form of depreciating value to the product or service passes direct to you. For international orders delivery, please read our delivery section, where you can also find further information about deliveries in general. We do not recommend that customers order breakable items for delivery outside of the European Union and mainland UK. Whilst Easternise takes every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent to areas outside of the European Union and mainland UK will arrive in perfect condition. Please also note that working days for Easternise are between Monday – Friday – 9-5am (UTC+1) and do not include national UK bank holidays.

cancellations and returns

Following receipt of your goods, you have the right to cancel or return your order up to 7 working days on receipt of the product as long as it is in a saleable condition and in its original undamaged packaging. You have the right to cancel your order under the distance selling regulations. You are eligible to receive full refund, not including the original postage and packaging. Please refer to our returns information, if your order has already been dispatched. If you are not happy with your product, for any reason you, may do so within 30 days of the dispatch date. The item must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of damaged or incorrect items being sent to you, which does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted by Easternise, this option is only actionable under the sole discretion of Easternise. Please contact Easternise for further information.

refunds and exchanges

Refunds will be made to the creit or debit card on which the original purchase was made only, the monies will be refunded within 30 days of the cancellation or return of the goods upon acknowledgement of the cancellation and return of the goods. In the event that Easternise is unable to refund your original method of payment, Easternise will contact you to arrange an alternate refund method. Upon passing the 7 day cancellation period for faulty products, Easternise reserves rights to offer replacement item of similar or equal value or spare parts that regenerate the products intent and purpose.

promotions and discounts

A valid promotion code must be entered into the promotion code box on the basket page to apply the appropriate disocunt. Easternise cannot be held liable for not discounting the order for which a valid code has not been entered. Only one code can be used per order and may not be reused by the same user. Discount codes are subject to specific terms and conditions. Discount codes will not apply to any existing offers, sales or promotions.

website changes and update

To perform maintenance work, in order to ensure that Easternise’s website is fully up to date, access to Easternise may be blocked for periods of time. This down time or restricted access will aim to be kept to a minimum. Registration data and certain other information about you, the user, is subject to the privacy policy laid out by Easternise. We recommend that you read our privacy policy.

intellectual property and copyright

Content found on the www.easternise.co.uk and www.easternise.com websites are protected by trademarks, copyright, database and other intellectual property rights. You may display the content of the websites on a computer screen, store such content on electronic storage hardware (but not any server or other storage device connected to a network), print one copy of such content for personal, non-commercial use, provided all and any copyright and proprietary notices are kept in contact. Otherwise, you may not modify, reproduce, copy or distribute for commercial purposes any of the materials or content on the websites owned by Easternise without written permission from Easternise.


This website and any software are provided on an “as is” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.


You agree to indemnify and hold Eaternise harmless for all liabilities and permutations thereof, claims and expenses that arise out of the content you submit, post or transmit via the Easternise website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

governing law

The contract between Easternise and yourself, under which you have made your purchases, shall be governed by, and interpreted in accordance with, English law and is agreed upon by both yourself and Easternise. The English courts shall have jurisdiction to resolve any disputes between you and Easternise. This does not affect your statutory rights.